FAQ

COOKIE

How can I modify my cookie preference? You can update your cookie preferences at any time by clicking on the shield icon at the bottom left of the website.

   

 

SHIPPING & DELIVERY

Which countries do you ship to? We ship worldwide with fast and reliable delivery.

How long does delivery take?  Delivery times vary depending on the destination:                                                             (Unite States: 4-6 days)(Europe: 7-10 days)(Rest of the world: 7-10 days).                                                                      

Who ships my order? We partner with reliable logistics services to ensure fast and secure delivery. Depending on your location and product availability, your order may be shipped via USPS, FedEx or DHL. We always select the best shipping method to provide the most efficient service.

How can I track my order? After completing your purchase, you will receive a confirmation email with all your order details. We will kip you updated via email on the shipping status, including the estimated delivery date. if you have any questions about you order, feel free to contacts us at support@enerlite.store.

 

PRODUCTS & FEATURES

Are the solar panels waterproof? Yes, our portable solar panels are designed to withstand rain and water splashes, but they should not be fully submerged.

How much power do I need for my devices? It depends on the device. Our solar panels come in different power capacities, suitable for charging phones, laptops etc. Please check the product specifications for details.

Can I use the solar panels at night or on cloudy days? Solar panels work best with direct sunlight. Their efficiency decreases on cloudy days, and they do not generate power at night. we recommend pairing them with a battery pack for continuous use.

 

PAYMENTS & SECURITY

What payments method do you accept? we accept credit/debit cards, PayPal, and other secure payments options.

Is payment secure? Absolutely. We use advanced security protocols to protect all transactions.

 

REFUNDS & WARRANTY

Can I return a product if I am not satisfied? Yes, we offer a 90 days return policy from the day of delivery. If you are not satisfied with your purchase or if the product has manufacturing defects, you can contact us at our email address support@enerlite.store to request information, and we will guide you step by step through the refund process.

How can I request a refund? Contact us at  support@enerlite.store with your order number, and we will provide you with the return, instructions.

Do the products come with a warranty? Yes, all products come with a warranty,  which varies for each product. Therefore, we kindly ask you to carefully read the product descriptions.

SUPPORT & CONTACT

How can I contact you for more informations? You can email us at support@enerlite.store or fill out on our contact page.

How long does it take to get a response? Our support team respond within 24-48 hours.